COVID-19 UPDATE: MN has received a shelter in place order so we have moved our shipping center into our living room and can drop off packages when we run to the grocery store. This may add a day or two our typical timeline depending on when you place your order. Thanks so much for your patience.
Orders typically ship within two business days via FedEx or USPS Priority Mail.
A shipping confirmation and your tracking info will be emailed to you once your order has shipped.
If you would like a quote on expedited shipping please send us an email letting us know:
- Which item/s you are interested in
- When you need the package to arrive
It is important to us that you are happy with your purchase. If for some reason you are not, please contact us as soon as possible so that we can get to work at figuring out a solution. All items (Except custom orders) that are purchased from our web store or our Etsy store are eligible for returns. All returns must be received within 10 days from the date the order was delivered. Your item maybe returned for store credit or a refund less a 10% restocking fee and shipping costs. Buyer is responsible for return shipping except in the case of damaged merchandise.
Returned items must be in new, unused and resalable condition with all of the original packaging and tags attached.
To arrange a return please call or email us to receive a return authorization number (RA). This number helps us keep track of your return and ensure that a proper refund, credit, or exchange is issued.
Damaged items: If the item you ordered is damaged please let us know within 48 hours of receiving your order. Send an email to firstname.lastname@example.org with a photograph of the damaged item.
All returns will be credited back to the original form of payment and should process within two to three weeks depending on your method of return.
A $5.00 fee will be applied for all items that require new tags and / or packaging.
When setting up shipping for your return please use a trackable carrier like USPS Priority mail, UPS, or Fedex and ensure that your RA number, your name, and the order number are included in the package. All items returned are your responsibility until they reach our warehouse. Please ensure that they are packaged properly.
Return merchandise to:
The Original Tree Swing
Attn: Bill Pine
1700 Washington St. NE
Minneapolis, MN 55413
We want to make sure that children and adults using The Original Bench Swing are safe and that you enjoy your swing for as long as possible. You must check your swing at the beginning of each season and regularly before each use for signs of wear and tear. The Original Bench Swing is made from reclaimed wood and will degrade over time. Failure to check for wear and tear could result in injury. Should you observe signs of wear and tear, the swing is no longer safe and must not be used. This product is intended to be used solely for swinging at a reasonable height, in a seated position, while holding onto the rope with both hands. Children should not be allowed to use the swing without adult supervision. Extreme care should be taken when selecting a tree branch (of other item) from which the swing will hang to ensure that the branch (or other item) will support the weight of all swing users. You should mount and use your Original Bench Swing well clear of any power lines, fences, garages, houses, branches/twigs or any other obstacle that the swing may come in contact with. The Original Bench Swing is intended for outdoor use only and should be installed on a level surface above grass or wood chips. The Original Bench Swing, like all swings, carries a risk of injury from falling and, if The Original Bench Swing is not used exclusively as intended, it is possible that the rope could cause strangulation. Your Original Bench Swing has been treated with a light coat of Thompson’ Water Seal. You should apply a new coat of weather seal every spring or more often depending on the climate in which you live.