Return Policy

Return Policy:

We have a 30-day return / exchange policy, which means returns need to be shipped back to us within 30 days.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. Please ensure you enclose your order number and / or the name used to place the order.

To start a return, you can contact us at bill@theoriginaltreeswing.com. We will run though return shipping instructions with you.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items).

All hanging hardware items are non returnable.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded minus shipping costs on your original payment method. Please remember it can take some time for your bank or credit card company to process / post the refund.  Shipping costs will be deducted from refunds unless the item returned is related to a manufacture defect.  If you have any questions about your specific refund please don't hesitate to reach out.

Return Address:

The Original Tree Swing
Attn: Bill Pine

13684 Marsh View Trail

Rogers, MN 55374