It is important to us that you are happy with your purchase. If for some reason you are not, please contact us as soon as possible so that we can get to work at figuring out a solution. All items (except custom orders) that are purchased from our web store or our Etsy store are eligible for returns. All returns must be received within 10 days from the date the order was delivered. Your item maybe returned for store credit or a refund less a 10% restocking fee and shipping costs. Buyer is responsible for return shipping except in the case of damaged merchandise.
Returned items must be in new, unused and resalable condition with all of the original packaging and tags attached.
To arrange a return, please call or email us to receive a return authorization number (RA). This number helps us keep track of your return and ensure that a proper refund, credit, or exchange is issued.
Damaged items: If the item you ordered is damaged, please let us know within 48 hours of receiving your order. Send an email to firstname.lastname@example.org along with a photograph of the damaged item.
All returns will be credited back to the original form of payment and should process within two to three weeks depending on your method of return.
A $5.00 fee will be applied for all items that require new tags and/or packaging.
When setting up shipping for your return, please use a trackable carrier like USPS Priority mail, UPS, or FedEx and ensure that your RA number, your name and the order number are included in the package. All returned items are your responsibility until they reach our warehouse. Please ensure that they are packaged properly.
Return merchandise to:
The Original Tree Swing
Attn: Bill Pine
3450 Upton Ave N. Minneapolis, MN 55412